Telephones – My Most Valuable Advice
October 30, 2016
Important Features Of Business Phone Systems You should know that not all the telephone systems are ideal for businesses. The best phone system for a business largely depends on the nature and size of the business and at the same time, to how it operates. If you’re running a small business, there are actually features that you should watch out from a telephone system, which can help in boosting your efficiency and support its continuous growth. It is often a challenge for small business on how they can compete with bigger companies while using lesser resources. As you read this article, we are going to look at the top features that a business telephone system should have for start-up and small businesses. Number 1. Call forwarding – with this feature, it makes it possible for a business to take inbound calls be diverted to another phone no matter if it is your mobile phone, home phone or coworker’s phone. Some features of call forwarding let the calls be forwarded to group of phone numbers, which rings simultaneously until it is answered.
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Number 2. Voicemail – this is a basic feature that comes with nearly all telephone systems nowadays but, there are advanced features that are more worth it such as remote access, extended voicemail length as well as multiple greetings.
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Number 3. Advertising/music on hold – according to studies, it showed that most people hang up if they just hear a complete silence while being placed on hold by the receiver. A huge proportion of these people have never called the business back. Therefore, it is a wise investment to give your callers/clients something to listen to while they are on hold in an effort to increase the odds of them staying on line. In the end, no one can know when the next sales call is going to come through. You can either opt for on-hold messages, on-hold music or a combination of the two. Ideally, you do not want to put your callers on hold but these things are simply inevitable. Number 4. Caller ID – there are small businesses that just don’t have time to answer all incoming calls. You may find that most of your time spent on phone isn’t really productive if ever an inbound call don’t account for a significant proportion of sales you make. It may be that you received lots of calls from firms trying to sell you their services and products, rather than showing interests in yours. This is why it is an important feature to any small business telephone system to have a caller ID. This guarantees that you know when an important call is coming and be sure that it will always be answered.